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Return policy

Legal deadline for the right of withdrawal

In accordance with the legal provisions in force, you have a period of 14 days from receipt of your products to exercise your right of withdrawal without having to provide reasons or pay a penalty. After communicating your decision to exercise your right of withdrawal within this 14-day period, you have another 14 days to return the product(s) affected by the withdrawal.

The right of withdrawal does not apply to customers outside the European Union.

Contractual withdrawal period

Our store offers you the possibility of exercising your right of withdrawal within 14 days of receipt of the products. You then have another period of 14 days from the communication of your decision to withdraw to return the product(s) concerned to us.

In the event of an order containing several products, placed on https://shopvip.fr/en/home-english/, the 14-day period for communicating your decision to withdraw runs from receipt of the last product.

The terms and conditions for exercising your right of withdrawal are specified below.

Conditions for exercising the right of withdrawal

If you exercise the right of withdrawal within the period referred to in 24.2, only the price of the product(s) purchased and the shipping costs will be refunded, with the return costs remaining your responsibility.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be remarketed in new condition, and, if possible, accompanied by a copy of the purchase invoice for optimized management. . In the event of depreciation of the product resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the product, you may be held liable.

To exercise your right of withdrawal, in accordance with legal provisions, you will find below, in the appendix, the standard withdrawal form to send to us at the following address: contact@shopvip.fr. You can exercise your right of withdrawal by any means and in particular by postal mail or an email to contact@shopvip.fr expressing your desire to withdraw without any ambiguity, and mentioning the order concerned by this withdrawal.

Once the withdrawal form or declaration has been sent to shopvip.fr at the latest within 14 days following receipt of your order, you must return the product(s) concerned to the address of shopvip.fr, within a reasonable time and , at the latest, within 14 days from sending the form or declaration of withdrawal.

In accordance with Council Regulation No. 1182/71/EEC of June 3, 1971 determining the rules applicable to deadlines, dates and terms:
1° The day on which the contract is concluded or the day of receipt of the goods is not counted in the period mentioned in article L. 221-18 ;
2° The time limit begins to run at the start of the first hour of the first day and ends at the end of the last hour of the last day of the time limit;
3° If this period expires on a Saturday, a Sunday or a public or non-working holiday, it is extended until the first following working day.

When the information relating to the right of withdrawal has not been provided to the consumer under the conditions provided for in 2° of the article L. 221-5, the withdrawal period is extended by twelve months from the expiration of the initial withdrawal period, determined in accordance with article L. 221-18.
However, when the provision of this information occurs during this extension, the withdrawal period expires at the end of a period of fourteen days from the day on which the consumer received this information.

The burden of proof of the exercise of the right of withdrawal under the conditions provided for in article L. 221-21 weighs on the consumer.

Appendix – Withdrawal form

The Customer can use the model withdrawal form shown below:

(Please complete and return this form only if you wish to withdraw from the contract.)

I/we () notify you/notify you () hereby my/our () withdrawal of the contract relating to the sale of the property ()/for the provision of services () below: Ordered on ()/received on (): Name of the consumer(s): Address of the consumer(s): Signature of the consumer(s) (only if this form is notified on paper): Date: () Delete what is unnecessary.

Return address

Contact our Customer Service by sending an email to contact@shopvip.fr

Refund

In the event of exercising the right of withdrawal, shopvip.fr will reimburse the sums paid (including delivery costs) at the latest within 14 days from the date on which shopvip.fr is informed of your decision to cancel. withdraw and using the same means of payment as that used for the order (unless you expressly agree to a refund using another means of payment). This reimbursement date may be deferred until recovery of the product or until you have provided proof of shipment of the product, the date chosen being that of the first of these facts. shopvip.fr is not required to reimburse you for additional costs if you have expressly chosen a more expensive delivery method than the standard delivery method offered on shopvip.fr

It is however specified, in the event of total or partial payment by gift vouchers, that these cannot be reimbursed either in cash, by check, or by bank card. Reimbursement of purchases made by gift vouchers will be made exclusively in the form of gift vouchers for an amount identical to that paid in this form.

No cash on delivery will be accepted for any reason.

In the event of a size exchange, we will reimburse you in full for the return costs within a limit of €5

For any withdrawal request, please contact us at contact@shopvip.fr

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