DELIVERY INFORMATION
All orders are prepared and shipped within 24 hours to 48 hours by our teams (excluding weekends and public holidays)
shopvip.fr ensures deliveries to the following geographical areas: EUROPE, CANADA, DOM TOM.
For each order placed, you will receive a confirmation email then a second email with your shipping confirmation including your order tracking number.
During busy periods, order preparation may take 72 hours or 3 working days.
The choice of carrier and price may vary depending on the weight, quantity, availability of products and basket amount, as well as the shipping country.
OUR SHIPPING METHODS
• By Colissimo (home delivery, collection point, post office, 8 to 15 working days)
Some orders may be linked to several suppliers, the items are then sent separately.
DELIVERY COSTS
The cost of delivery for an order of less than €40 of purchases is €3.90 and above this amount this delivery cost is canceled. shopvip.fr reserves the right to modify this cost over a short given period or to cancel them. This modification does not require any notice to customers of the site.
Under no circumstances can a third party claim a refund of the delivery costs in place at the time of the purchase made. Information regarding delivery costs is indicated at any time at the top of any page of the site, as well as at the order confirmation stage.
REFUND POLICY
Our policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging.
Items that cannot be returned:
- Gift cards
To make a return, you must show us a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only a partial refund is given: (if applicable)
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to error on our part.
- Any item that is returned more than 30 days after delivery.
Defective item(s) received
If your order is delivered to you defective in whole or in part, you can benefit from a return or refund of the item(s) concerned. To do this, send us a message to the following email address: contact@shopvip.fr, including proof of payment (a screenshot of the confirmation email received when placing your order for example) and a photo of the items concerned. Please also specify in the message whether you would like a return of the defective items or rather a refund for them.
Order cancellation (if applicable)
Most orders are processed within 24 hours. If you wish to cancel your order for any reason, please email us at contact@shopvip.fr.
A large majority of in stock items are processed and/or shipped within 24 hours, it is imperative that you contact us during this time, so that we can attempt to cancel your order before it is processed and/or shipped .
No request to cancel your order will be taken into account if it has already been processed.
Replacement and voucher (if applicable)
- Exchange your item for a different size/color.
Exchanges are only available for size and/or color of the same style. The exchange of a different product is strictly not permitted. We recommend that you return your original item for a refund and then place a new order for the product you want.
- Reimbursement details and vouchers
By default, the reimbursement method is credit.
If you wish to receive a refund on the payment method used during your purchase, you must notify us by email at contact@shopvip.fr. Orders that are exchanged or items returned/exchanged due to manufacturer defect will not incur a restocking fee. Fees will be applied to the original order and the balance will be refunded.
Only the final price paid (after any reduction) will be refunded.
Discount codes or vouchers cannot be re-issued and are non-refundable.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@shopvip.fr.
Exchanges (if applicable)
We only replace an item if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to contact@shopvip.fr.
Gifts
If the returned item was marked as a gift when purchased and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and he will know that you returned the item.
Shipping
To return a product, please contact us at the following address:
contact@shopvip.fr
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the return shipping costs will be deducted from this.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the item you return to us.